• How do I place an order?

  Ordering a product from the Abba Oil web site is quick and easy. After you select your item(s), you'll be guided through checkout. If you prefer not to order online, you may place an order via phone, by mail, or by fax.

  Mail Orders: Please create your order online then select "Check out now." Then select your shipping method and print out your "cart" page and send it to 8850 Windfern Rd., Suite 5, Houston, TX 77064. Please do not forget to attach the check with the order form. Orders received without a check will not be processed. Sufficient funds for postage will need to be included in your check. You may do a trial web order or e-mail us with your list of items for an estimated ship cost.

• PAYPAL - If you pay for your order through Paypal please make sure you are logged into your account on our website (not using Guest Checkout or your order will not process correctly) and when you pay with Paypal make sure upon placing your order that the shipping address on your receipt is where you want your order shipped.  We can not change the shipping address when placing order with Paypal.
• How much can I order?

                    All Orders of $200.00 or more require either Paypal or Cashier's Check in advance
                    of Shipment.  Contact us at our Toll Free Number 877-226-6468 for more information.

• international Orders

• SIGNATURE REQUIRED - ALL Shipments over $100. will require Signature.  Also, we reserve the right to add Signature Required to any shipment if the location is a Multi-tenant dwelling or we feel that the location could end up going to the wrong person.  When you receive your tracking information.  You can track your order the next business day and it will say if Signature is required.  On the day it says OUT FOR DELIVERY (or something of that nature) make sure someone is available.  If with USPS and Signature is required, many times they will leave a slip in your mailbox that simply needs to be signed and once they receive the signed slip, they will leave your package the next business day.  There will be times you have to go and pick up your package due to not signing the slip.

• Can I change my order at any time?  

  Orders are processed within 1 days.  If your order has not been sent to the Warehouse, then we can change it.  If the order is already packed we can not make any changes.

• How do I cancel an order?

  Please have your order number handy, then call our Customer Service department. If your order has not been shipped, we can cancel it.

• Can I add or remove items to an order I've already placed?

  Please have your order number handy, and then call our Customer Service department. If your order has not been shipped, we can add or remove items from your order.  Orders that are already packed can not be changed.  However, you can make an additional order.

• I'm having trouble submitting my order, what could be the problem?  

  There are several steps to ensure that your order gets submitted properly:
    1. Make sure you are logged in.
    2. Go to your cart after selecting items.
    3. When you're ready to check out, click "Checkout Now".
    4. Verify that all your address information is accurate.
    5. Select a shipping method.
    6. Enter your credit card information and push "Continue Checkout" (this will take you to a page to review your order - your order is not complete until you do the next step).
    7. Review your order and click "Place Order".
    8. Write down your order number for future reference. 

• What should I do if I receive a wrong order?

  It is very unlikely this would happen as we carefully hand pick and physically inspect each order before it is shipped, but if it does please contact a Customer Service representative so we may correct this immediately.

• How do I know if the items I want are available?

  We update our website regularly. When an item becomes unavailable, we remove it from the website immediately. However if any items become unavailable before our update, you may be contacted via email to offer you a chance to make a substitution.

• When will my order ship?

  Please allow us 2 to 3 business days to ship your order. We ship orders Monday - Friday. If you place an order on a weekend day or national holiday it will be processed the next business day.

• How long will it take for my order to arrive?

  It usually takes 5-7 business days to receive the order. This time excludes international orders.

• Can I expedite my order? I'm sorry that is not an option we can offer.

• Do you deliver to P.O. Boxes?

  Yes, we do ship to P.O. Boxes, however, it may be less expensive or faster to send your package to a physical residential or commercial address.

• Which Carriers do you use?

  We use USPS and FedEx as our carriers.

• Do you offer a wholesale program?

  Yes.  A wholesale program is available to any ministry or organization with a 501c3 tax exempt certificate issued by the IRS or a resale/sales tax license issued by your state.  To apply for our wholesale program, simply go to MyAccount and click on New Customer Click Here and complete your account information and send us a copy of either your Tax-Resale Cert or your 501c3.

• Can you send me a catalog through the mail?

  Due to our constantly expanding product line, a printed catalog is not available. We always keep the website current so you may simply print out information from each page on our site. 

• What is your satisfaction guarantee?

  If for any reason you are not completely satisfied with your purchase, simply obtain a return authorization from our Customer Service & return your item(s) for a refund. Refunds exclude shipping and are subject to a 20% restocking fee.  Returns cannot be accepted on bath/spa products.

• How do I return an order?

  All returns require authorization. Please contact Customer Service at 713-896-1859. We will issue you an authorization and details on returning your product(s).  All returns are subject to a 20% restocking fee.  Returns cannot be accepted on bath/spa products or solid balms.

• When can I expect my refund?

  Usually store credit is given for returns.  Should you require a monetary return, please notate your request with your returned products.  We will process your refund as soon as we receive your returned package. Generally, you may expect your refund within 7-10 business days.